What is Transactional SMS and Why Should You Use it?
A transactional SMS is usually an automatic SMS message sent in response to an occasion or action triggered by a customer. Banks provide an excellent example of transactional messaging in action. They send one-time pins to their clients making purchases or eager to access their accounts online. There are many other instances where transactional SMS are getting used to improve processes, like account activations, booking confirmations, order confirmations, account balance notifications, and real-time alerts.
What makes using SMS for transactional notification so effective? the solution lies within the very nature of text messages and it’s why numerous businesses are using transactional messages to streamline their processes.
What Makes Transactional SMS so Effective?
They are time-sensitive : Because transactional SMS are automated service, they permit for the prompt delivery of important information. this suggests transactional SMS are often sent instantly in response to a predetermined trigger without the necessity for any manual input.
They improve customer engagement : Transactional SMS are quite just notifications or alerts, they assist establish a reliable channel between businesses and their clients. A client who receives regular updates about a crucial delivery may be a client who feels valued and cozy using your services.
They are reliable : consistent with Mobile Marketing Watch, over 98% of SMS are opened. SMS is one among the foremost effective platforms available for communicating with customers.
Availability : SMS comes as a basic feature on all mobile phones round the world, which makes it the right solution for businesses to speak important information to clients who don’t have regular access to data.
Examples of transactional SMS :
Other than the examples listed above, we’ve many purchasers using transactional SMS for other reasons. a number of these include:
My Gadget Repairs has create an transactional SMS integration that permits store managers to send automatic notifications and alerts to their customers, staff, and suppliers directly from the Software. Their use of SMS keeps their customers up-to-date on the progress of repairs and it allows for a more streamlined in-store process between the staff and therefore the suppliers.
Service and Technique, a Swiss company specializing in digital solutions have integrated SMS into their cloud-based software which monitors HVAC systems. Their integration enables alerts to be sent to technicians whenever there’s a problem that needs urgent attention.
FlySafair has integrated SMS into their online reservation platform which sends automated SMS to their customers when a booking is formed or if there’s a change within the flight schedule. Their use of SMS enables time-critical communication with their passengers.
At BulkSMS we provide a classy SMS gateway platform for sending transactional SMS. Click here to seek out more about our SMS solutions.